Returns & Exchanges

At Art of Tea, we strive to ensure every steep is perfect, but due to the perishable nature of our products, we cannot accept returns on tea or food items. If you are unsatisfied with your order or received a damaged item, please reach out to our support team within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your tea or teaware.

• 2.
  Provide Verification

  For damaged or incorrect items, please attach a clear photo of the product and its packaging to expedite your claim.

• 3.
  Evaluation

  Our tea experts will review your request within 2-3 business days to determine eligibility for a replacement or store credit.

• 4.
  Resolution

  Once approved, we will issue a refund to your original payment method or ship out a fresh replacement at no additional cost to you.